Privacy policy

This policy explains how we handle your personal information when you contact us or use this website. We are committed to handling it in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Last updated: October 2026

Who we are

This website is run by HASSETT ELECTRICAL AND AIR CONDITIONING PTY LTD (ABN 87 676 723 658), trading as Hassett Electrical & Air Conditioning. We provide electrical and air conditioning services across Sydney’s Inner West. In this policy, “we”, “us” and “our” mean that business.

You can contact us at matthew@hassettelectrical.com.au or on 0484 277 388.

What information we collect

The personal information we collect depends on how you deal with us. It may include:

  • your name, phone number and email address
  • the address of the property where work is needed
  • details of the job you’re asking about, including any photos you send us
  • records of our calls, texts and emails with you
  • quote, invoice and payment details if you become a customer
  • technical information about how you use this website, such as the pages you visit, your device and browser, and your approximate location

How we collect it

We collect information directly from you when you fill in the contact form on this website, call, text or email us, or send us photos. We also collect some information automatically when you visit this website, using analytics tools and cookies (see below).

Why we collect and use it

  • to reply to your enquiry and give you a quote
  • to book in, carry out and follow up work
  • to prepare invoices, take payment and keep the records we’re required to keep
  • to improve this website and understand how people find and use it
  • to meet our legal obligations, including electrical safety and tax requirements

We don’t sell your personal information. We only use your contact details to reply to you, and we don’t add you to a mailing list unless you ask us to.

Who we share it with

We use other businesses to help us run ours, and they may handle your information on our behalf. These include:

  • Google, for our business email, website analytics, search reporting, maps and spam protection on the contact form
  • FastComet, which hosts this website
  • Xero, for invoicing and accounting
  • Tradify, for job management
  • Dropbox, Microsoft Teams and WhatsApp, for storing project documents and communicating about jobs

We may also share information with suppliers, builders or other tradespeople where it’s needed to carry out your job, and with government or regulatory bodies where the law requires it.

Storing information overseas

Some of the providers above store information on servers outside Australia, including in the United States. We take reasonable steps to choose providers with appropriate security practices.

Cookies and analytics

This website uses Google Analytics and Google Tag Manager to measure how people use it. They use cookies and similar technologies to record things like which pages are viewed, and when someone clicks to call, text or email us or submits the contact form. We use this information in a general way and we don’t use it to identify you.

The contact page also uses Google Maps, and the contact form uses Google reCAPTCHA to block spam. These services may collect information such as your IP address and how you interact with them, under Google’s own privacy policy, which you can read at policies.google.com/privacy.

You can turn off cookies in your browser settings, or use the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout. Some parts of the website may not work as well without cookies.

Photos

If you send us photos of your property, switchboard or other equipment, we use them to assess and quote the job and keep them with your job record. Please try to avoid including people in the photos.

We may show photos of our completed work on this website and in our marketing. If you’d like a photo of your property removed, contact us and we’ll take it down.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. This website uses a secure (HTTPS) connection, and the systems where we store customer information are password protected. We keep personal information only for as long as we need it for the reasons above or to meet our legal obligations, then we delete it or make it anonymous.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details above. We’ll respond within 30 days. We may need to confirm who you are first.

Questions and complaints

If you have a question or a complaint about how we’ve handled your personal information, please contact us first so we can try to sort it out. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

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